Help, when you need it.
Nothing is on sale yet, so nobody needs rescuing today. Questions are welcome now, and this is where help will be when the tools open.
How to ask
Write to the address below with Support in the subject line, or use the contact form and choose Help with a tool. Every message is read.
What to send
When something goes wrong, these four things make the difference between a guess and an answer.
- 1
Which tool, and which version of it
- 2
Which version of macOS you are on
- 3
What you did, what you expected, and what happened instead
- 4
A screenshot, or the file involved, if you can share it
What a licence covers
Yours to keep
A licence does not expire. The version you buy goes on working for as long as you want it.
Every update to your version
Every release of the version you bought is included, however long that version runs and whatever it adds.
Try it first
Studio has a 30-day trial with every feature, and any licence can be refunded within 30 days of buying it.
Where each tool runs
- Sylrohir Studio
- macOS 14 or later, on Apple Silicon.
- Sylrohir Folio
- macOS. Versions for Android and iOS are built and waiting to be signed.
- The other six
- Not decided yet. Each is defined before it is built.